If someone is failing you in some way, you should not expect them to acknowledge it – they may have no idea. If that person isn’t meeting your expectations, it’s your responsibility to help him or her understand. Overcome your fear of confrontation. Face the person directly and as humbly as possible. Don’t give him or her nasty looks from afar. Don’t talk behind backs. Don’t gossip. I’ve said it before and I’ll say it again: that passive aggressive crap will get you nowhere. If he or she isn’t taking a hint from all of your side-talking or back-talking, it’s your fault for not communicating pointedly. Pull him aside, sit him down and tell him what’s up. You will be surprised how lightly he will take it – if of course you approach him with a genuine respect and understanding. He will give you excuses and you may believe them, but at least he should understand now what you expect. If he doesn’t listen, if you continue to confront him, and if he continues to fail, then the failure will no longer for yours as a manager.
Monthly Archives: March 2012
Originality and Good Questions
Albert Einstein Français : Portrait d'Albert Einstein (Photo credit: Wikipedia)
The world has not run out of new ideas. We have stopped asking good questions. We are so inundated by the content we consume that we spend more time processing the things we’re told instead of the things we are not. Einstein and da Vinci did not watch television or facebook five hours per day; they left little-to-no time for distractions, compartmentalized research and focused all energy into exploring the world around them. It’s been a long time since I’ve seen a film that asked deep questions or read a book that made me think. In a postmodern age where we are all hyper-consumers, we spend our energy living and breathing other people’s work instead of creating our own. There’s plenty of new ideas out there: the world is constantly evolving with new challenges and trends. If you ask thorough questions and wrestle with contemporary issues, you will find a goldmine of fresh ideas.
Don’t just sit back and watch. Engage. Ask questions. Then put the book or iPad down for a day to go tango with the world around you.
You Can’t Sprint A Marathon
You will burn your team out if you expect them to hold a breakneck pace all the time. Demanding consistent, consecutive sprints can only get your group so far. Before you know it, you’ll have a death march on your hands. I know some of the hardest working people alive and even they can’t keep it up forever.
As a manager, you need to pick one or the other: train for sprints or train for a marathon. If you want your team to run faster, make room for breathers in between runs. Expect regular half days or days off. Plan retreats. Schedule time for your people to recover. If you want your team to consistently deliver, you must manage a pace that can sustain itself. Steady days. Reasonable expectations. A full night’s sleep.
Neither is right or wrong. Some groups perform better as sprinters, others as marathon runners. It’s important to study your situation, listen to your team and coach accordingly.
You Have A Voice. Use It.
Two or three decades ago, it was not easy to speak your mind – and nearly impossible to be heard. That’s not the case anymore. With the internet, we have an opportunity to share our thoughts, opinions and work on a global scale. We can express ourselves publicly, anonymously or under a pseudonym. While it’s not always easy to be heard online, it’s easier than ever to express yourself. I will never encourage you to add to the noise just for the sake of adding to the noise. But I do encourage you to use the web as a platform to let your mind and heart run free.
I know far too many closet writers, actors, film directors and artists who have great voices that need to be heard. Many of them are too lazy, shy or proud to share directly with the world. I know ten times more people who want to hone their voices and fear an audience. Keeping your mouth shut will not help you advertise. If you don’t put yourself out there, no one will know that you exist. Ever.
If you are concerned about operating online under your real name, simply make up another. Nine times out of ten, quality content online takes precedence over name or brand power anyway. If you can engage audiences with your voice through genuine content, you will win.
Say what you need to say. Don’t be afraid. What’s the worst that could happen?
Education Is Not Gospel
I took a class in college on motion picture distribution. I learned a lot and revered my teacher. Over the last 6 months, developments in the industry continue to undermine almost everything I learned.
Times change. Popular opinion changes. Our understanding of the world and universe changes. New replaces the old. Technology can flip everything upside down. The game changes all the time.
While education is instrumental in shaping your understanding of the world around you, be wary of taking everything taught as fact. By all means – take to heart advice from teachers who have lived through their industries and subjects. But I encourage you to heed their teachings as advice, not gospel. Fact can become fiction overnight. With the future so uncertain, it’s fair to take everything with a grain of salt.
To make a difference and truly change things, you must be prepared to do things differently than those before you – not listen to your teachers all the time. Let your education provide you with the tools and creative constraints to propel your vision forward. Follow your passion and embrace your rebellious instincts to break the rules and undo what has already been done.
There’s a System for That
If you’re having organizational trouble or find yourself doing the same mundane task over and over, chances are pretty high that someone else out there shares your pain. With a little bit of research, you may even find someone who has already conquered your problem. At any rate, it’s worth a look. The internet is a pretty big place these days. There are apps for everything.
As times change, brand new problems crop up all the time that may not yet have structured solutions. Depending on the complexity of your problem and processes, other people’s solutions may not serve your own. If you cannot find a solution, it’s up to you to build one. Given the challenges and material complexity of designing solutions (be they software, logistical or cost), most people opt out and choose to continue suffering. Don’t do that. Don’t settle for the mundane. You should never have to do the same thing more than once – unless you want to.
Invent More, Edit Less
We are so afraid to put ourselves out into the world that we erect barriers of revision, drafts, filters, editing, testing and censorship to prevent us from making mistakes in the public eye. If we spent less time chopping our own balls off and more time giving back to the world without reservation, we could all live rich and accomplished lives.
We are afraid. Afraid to reveal our flaws. Afraid to show our true colors. Afraid to give ourselves to the public for fear that the world might reject us. Fear mutates to the point that we are afraid to invent at all. We do nothing. Live dispassionate, passive and apathetic lives. All because we do not want to be caught with a misspelled word or bad picture edit.
I do not mean to discredit editing or the role of editors. Of all the creative and technical mediums, I cannot think of a single one that accurately channels the human soul. Mistakes happen and products come to life in ways we do not intend. We need to edit and revise to connect the dots so that things make sense. If we ignore editing completely, our message will misinform or fall on deaf ears.
But we alone cannot judge whether our creations connect with others. We cannot separate ourselves from the material. The faster we create things, the more necessary it is to get a second opinion. Put yourself out there to user groups, testers and editors to give you feedback. Some of my most beloved and respected friends are editors. Editors keep people like me from making perilous or silly mistakes. They make sure my thoughts track across the medium and translate clearly. Editors volunteer to help others focus on inventing and offer the confidence to do so. Editors are noble people with a selfless and patient purpose.
Whether you share with an editor, friends, random testers or publish immediately, you need to put your creation out there as quickly as possible. The longer it stays on your table, the harder it will be for you to let go. You will despair in all the flaws, possible misrepresentations and disconnects you come to know. You will revise and remodel your work into oblivion.
Stop it. Stop editing. Get it off the table and into someone else’s hands. Let go. Let your child have a life of its own. Only time will tell how the world reacts to your work. You are not an authority on that subject and should give up trying. Focus more on inventing and less on how people see you. Be yourself. Create from within. Fear nothing.
Growing Pains
Growth is an awkward and confusing experience. By building on the old and bringing in the new, life mixes up and turns to chaos. Oftentimes, you experience bumps and bruises. In the worst of situations, there may be casualties. Whether you like it or not, that’s the name of the game. The only way to stop growing pains? Stop growing. Or die. I endorse neither. Growth and change are instrumental to life. Hell, they’re key to adaptation and survival. Suck it up, learn to love the pain and enjoy the ride.
Different Should Not Be the Only Reason
I am a huge advocate for different. Different gives you a competitive advantage. But I do not think different should be the sole reason to make a decision. Different is branding more so than a core value. Different does not sustain when other people copy you or if you fail. Different should support, qualify or celebrate a decision; it should not be the decision itself.
Clichés exist because they worked before and can work again in certain situations. You should not rule out an opportunity because it feels familiar. Sometimes familiar solutions to a problem can be focused, modernized and differentiated to a competitive place. I’m not saying different is bad. In fact, I encourage different 99% of the time. But you have not made a thorough decision if you support something only because it is different.
Do Not Be Afraid To Lose
Contemporary academia leaves little to no room for error. With grades and tuition on the line, failure is not acceptable. We were all raised to think this way, perhaps the single greatest fault of contemporary education. Individuals deeply ingrained in the academic world have even less tolerance for failure. You cannot genuinely innovate when you need to ask permission for everything or need to meet a rubric. We need to have freedom – permission to make mistakes – before we can truly change the world.
Seth Godin calls this ‘guts’ – a trait far more admirable than perfectionism or a no-tolerance policy. We can all respect high batting averages; we cannot always respect the methods behind high batting averages. At the end of the day, we pay more attention to home runs than high batting averages anyway. To hit home runs? Swing with everything you’ve got – even at the risk of missing the ball. You may lose the game if you miss, but you cannot win unless you swing.
Craig Ormiston 