Monthly Archives: February 2012

Give Employees Feedback Permission

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Seth Levine made me think a lot today about feedback loops within organizations. Employees fear giving feedback to their managers or superiors. Makes sense – if you take constructive criticism too far, you may find yourself on the street. Tragically, most managers and executives want and need advice to help them do their job better. While leadership coaches may help, third parties are not close enough to the conversation. Only people within the organization spend enough time around you to identify a specific and timely list of your faults. More importantly, outside help cannot understand all of the personality types you lead. Every team is different and takes a different approach. At the end of the day, you must own a leadership style that fits your team.

Fortunately, there are people who can help – your employees. By giving your team permission to provide feedback, you open a door to better-understand your style and flaws. Permission is not enough, however (remember: people fear the guillotine) – you must build structure to provide feedback. Some managers approach this anonymously, with surveys and the like. Others organize reciprocal reviews and have it out one-on-one. The anonymous approach allows employees to craft their responses and be more candid. A more open and direct approach can work for people who can manage tempers like monks. I suggest a combination of the two to get the full picture.

If your team corroborates specific faults across the board, you should take a pretty big hint. By including your people in the dialogue, you can empower them to challenge you to improve. If everyone can set egos aside, feedback permission can radically improve morale in the workspace, the drive for improvement, personal ownership of their role in the company, and collaborative honesty overall. I don’t care what numbers or information you share with your team; you are not truly transparent as an organization until teammates have the freedom to be honest with each other.

Endurance

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Life is full of rough patches. They happen often – and never at convenient times. That’s the name of the game. You could let rough patches get you down, set you back, or defeat you. You could shy away and play it safe. You could give up altogether.

Or you will stand up and fight the good fight. Take the punches as they come. Press forward. Move on. Absorb the pain and let it make you stronger. Survive the assault and win. You can outlast pain if you chose to. Outlast heartbreak. Outlast stress. Outlast depression. You can come out on top. And when you do, nothing like it will slow you down ever again.

Time may not heal all wounds; endurance can.

Plan For the Worst, Hope For the Best

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If you identify and find a way to accept the worst possible outcome of your situation, anything better than the worst will feel like a blessing. Do not lower your expectations or demoralize yourself into a constant state of negativity – that’s not the point. It is always important in planning to anticipate possible outcomes. By preparing for the worst, you will be better-equipped to tackle the actual results. If things are not as bad as you planned, then you will be relieved. Life will be good.

You must keep thoughts of failure in check by balancing them with hopes for success. Without hope, we have little room to grow and no path to follow. You must have something to believe in and live for. Otherwise, what’s the point? A true balance between fear and hope should land you in the middle – a realistic place where accomplishments are appreciated and failures become lessons well-learned. That’s a pretty comfortable place to be.

Risk

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My dear friend, Shirl, shared a poem with me and I want to share it with you:“To Risk”
by William Arthur Ward

To laugh is to risk appearing a fool, To weep is to risk appearing sentimental.
To reach out to another is to risk involvement, To expose feelings is to risk exposing your true self.
To place your ideas and dreams before a crowd is to risk their loss.
To love is to risk not being loved in return, To live is to risk dying, To hope is to risk despair, To try is to risk failure.
But risks must be taken because the greatest hazard in life is to risk nothing.
The person who risks nothing, does nothing, has nothing, is nothing.
He may avoid suffering and sorrow, But he cannot learn, feel, change, grow or live.
Chained by his servitude he is a slave who has forfeited all freedom.
Only a person who risks is free.
The pessimist complains about the wind;
The optimist expects it to change;
And the realist adjusts the sails.

Profit Is Not the Point

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The goal is sustainability. We make money to cover our basic needs – food, water and shelter. The great businesses of our time have figured this out, too. Great product comes before profit – because only great product will keep customers coming back for more. We like steady paychecks and loyal patrons because we can sleep at night and know that life will go on.

The goal isn’t to make money; the goal is to exist. Once you’ve figured that part out, the next goal is to exist longer. Once you realize no one lives forever, the ultimate goal is to leave a legacy.

The only way you can leave a legacy is if you concern yourself less with profit and more with giving life all you’ve got. Sure, you should have a plan to make money. But if greatness comes first on your priority list, then have faith that the rest will follow.

Batch Like-Minded Processes

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Every January, my parents do a brilliant thing: they map out the year’s birthdays, buy cards for everyone in a single trip (often armed with coupons to save big bucks), sign & address every card in a single sitting, and slip them into the mail one by one as each birthday approaches. They save dozens of trips to the store (as much as 35 hours per year in round trips!) and finish the project with an annual peace of mind.

It might sound like cheating, but how many people’s birthdays have you missed? When faced with impending birthdays, it’s a lot of work to go to the store every time – the deed rarely gets done! Better to do it in a batch than not at all.

Batching like-minded tasks plays a key role in productivity. While multi-tasking, priorities get disheveled. You only carry out part of a task before moving on to another. By the end of the day, you’ve touched hundreds of things and finished nothing. Better to finish one stack and move on after it’s done. You may not make progress in other areas, but at least you can take pride in crossing something off your list.

The “like-minded” part is important. Managing money uses a different part of your brain than design. It takes a lot of mental effort to switch gears between creativity and cold numbers. The transition between may cost you time and quality. While the financials and design may fall under one project, they are not like-minded processes. Better to do the financials for three different projects at once – even at the expense of crossing a project off your list. You will hone your focus and build mental momentum to get you through similar tasks much quicker. In aggregate, you will save a lot of time and yield better results.

Study your to-do list. Group similar items by tool used, skill needed, energy level, people involved or any other comparison metric. Split tasks into sub-tasks if they need more than one different thought process. Tackle the biggest group pile of like-minded processes first. Then revel in your accomplishments.

Take Life At Your Own Pace

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There’s nothing wrong with that. It’s your life, you can do what you want. Do not let anyone slow you down or push you along. You learn from, work through and experience life differently than everyone else. Embrace that – and fight back if you need to. Going too fast may burn you out and going to slow may drain your soul. Only you know your own equilibrium. Find balance and stand up for it.

Woah There, Hot Shot! Take It Easy On Self-Promotion

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You walk a fine line to promote yourself. How do you share your value with the world without boasting about it? How can you exude confidence without coming off as haughty? Blowing your own horn turns people off. I know I prefer to follow brands and artists that spend little time praising themselves and provide value to my life. Who wouldn’t? If Ramit Sethi spent less time praising his own accomplishments, I would spend more money on his content.

The key to building a great brand? Consistently providing great value. Without question, a brand like the one Ramit built will grow if you continue to deliver on your promise. People are thirsty for good content and will follow. However, the distance between a strong brand and a sustainable one can be measured by humility. Without too much self-deprecation, a brand must genuinely acknowledge weaknesses, listen to all parties invested and restrain bragging rights as much as possible. Celebrate success with your fans, defend your gifts to the world – and hold back the rest.

I have learned through nearly a year of writing this blog that headlines, tweets and content centered around myself or plugging my writing perform far worse than direct content. I beg you, dear readers – call me out any time my writing is sullied with boasting. No one likes content adulterated by too much Craig Ormiston.

Meet the Better Day

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Waking up early has advantages. First and foremost, rising early awards you the time to prepare for your day rather than straggle to work or school having dragged yourself out of bed. A leisurely pace in the morning is much healthier and less stressful than a race against truancy. You can make yourself breakfast (the most important meal of the day) and squeeze in some exercise. You have time to get extra work done (like posting to your blog) and enjoy peace & quiet enough to do it. If you get out of the house early, you can beat the rush and save even more time getting to and from. Charged with all of these benefits, you are better-equipped to have a better day.