Groupon and Living Social Just Lost a Customer

GrouponI’ve had enough. Fitness classes, yoga, waxing, Brazilian blowouts, facials, tattoos, beauty products, home & garden, apparel, too many hair cuts, too many massages, too many poorly yelped restaurants. I cannot delete these daily spam notes quick enough. I would never spend money on any of those things. I’ve been registered to both sites for over a year and only purchased five coupons. That means that I found only 0.7% of all available deals relevant and 99.3% mostly irrelevant. Terrible odds. I unsubscribed from both services this morning.

Not sure if you’ve ever checked, Groupon or Living Social, but I’m a 23-year-old male and not really that into blowouts or bikini waxing. A basic search and your own profile form would reveal at least that much. Connecting through Facebook or Foursquare could teach you even more.

The marketing prowess of daily emails and a clever coupon system has completely worn off. If these services made a little effort to market their offers by listing “best steak in town” or “highest yelped masseuse” in the subject line, I might pay more attention. Otherwise, the deal messages sit in my inbox like spam at the mercy of the delete button.

Groupon, Living Social, OpenTable, Facebook Deals, Google Offers and all of the other ripoffs coupon services need to start delivering relevant, targeted and meaningful deals. “Deal type” subscription checkboxes on signup pages are not sufficient. The delivery mechanism of email needs to be treated more delicately. And they all need to compete for poignant brevity (deal announcements should be no longer than a tweet).

I will stay registered to Yipit.com, which aggregates all of the major deal players into one daily email and does a far better job weeding out coupon categories I will never buy. But even Yipit could afford to target better and market the benefit of each deal.

Advertisements