While writing will always be open to interpretation, it’s far less open to interpretation than body language, reactions, passing comments, whispers on the wind, moral values, historical precedent or anything else equally abstract under the communication umbrella. Laws are not common unspoken understandings between citizens and the courts; laws live on paper in writing. Life at home, operations at your organization or cooperation in your community often improve when words grace the page.
If you hope to bring clarity to a situation, put it on paper. Outline it on paper. Announce it on paper. Rules, feedback, expectations, values and goals all work better when written and preserved. They become real. Sure, words can be misunderstood or interpreted in many ways. The best writers learn to use this to their advantage. When it comes to clarity in writing, less is more – with fewer words (specifically adjectives), there’s less room for wandering interpretations. Memos are good. Assumptions are bad. Dialogue without recording serves no concrete or lasting purpose. It disappears and distorts. The written word by itself does not distort.