Why Do Choices Scare People?

Most people hate too many choices, in part because they are afraid to make the wrong one. I enjoy choices and the analytical process of breaking them down (anyone who shares a fine meal with me will understand this). Sometimes, however, too many choices get out of hand – you end up narrowing them down to a select few personal choices of your own (when overwhelmed, my defaults for Thai food are Panang Curry, Pad Thai, Pineapple Fried Rice, and Tom Yum Soup). From a consumer-facing position, assume your customers are terrified by choices and help them make the appropriate one. A series of options, binary logic, or a game of twenty questions can go a long way for narrowing things down. If gamified, the decision-making process can even be fun. As a consumer, know what you like, why you like it, and be flexible enough to discover new choices based on the key components of things you enjoy. Either way, choices do not have to be scary. Be prepared to help people get through them or be prepared to get through them yourself.
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